How do you ship your Christmas gifts?
Every Christmas gift order will be securely packaged by our expert fulfilment team and shipped in within one working day of approval. We send all orders with Royal Mail 1st class delivery by default but you're very welcome to upgrade to DHL Express when you make your purchase. To guarantee delivery by Christmas, please review our comprehensive shipping guide for shipping details to your location.
Do you offer samples?
We understand that when it comes to Christmas gifts, you want to make an informed decision. We offer samples for select items in our Christmas gift collection, although the availability varies based on the product you're interested in. For our printed items, we're delighted to provide samples of the card and print quality. These samples can help you assess the product's quality and design before committing to a full purchase. In some cases, when you're ordering bulk quantities, we can even offer personalised samples tailored to your specific needs. However, please note that, regrettably, we cannot offer samples for our clothing items unless you're making a bulk order. If you have any questions or require more information regarding our sample offerings, please do not hesitate to contact us.
What's the turnaround on Christmas gifts?
The turnaround time for your Christmas gifts depends upon the specific item you're ordering. Off-the-shelf items can typically be dispatched within just one working day from the moment we receive your order. On the other hand, for personalised items, the timeline may vary based on the processing requirements of the Christmas gift you've selected. As a general guideline, most personalised Christmas gift items typically necessitate a production time of 2 to 4 days for design and creation. Once your order has reached the readiness for shipping, we guarantee dispatch within one working day. If you're in a rush, we highly recommend considering our express delivery option during the checkout process. This will ensure your Christmas gifts reach you even more swiftly.
What is your Christmas gift returns policy?
Non-personalised Christmas gifts can be returned for a full refund, including standard delivery costs, within 14 days of receiving them. Please contact us within this period to initiate a return. Personalised Christmas gifts are non-refundable once the design has been approved and signed off. We provide a design proof for review and approval before printing, and any discrepancies in the approved design cannot be refunded or returned. Please see our full refund and returns policy for more details.
Can I see your shop reviews before placing an order?
TavernCreative has been in business since 2017, during which we've diligently cultivated a reputation for delivering exceptional service and top-quality products. Our customer reviews stand as a testament to our commitment, and we take pride in showcasing these accolades. To assist you in making an informed choice prior to purchasing your Christmas gifts from us, we invite you to take a look at our customer reviews on both Etsy and Google.
Where are you based & can I collect?
We're based in Ashford, Kent (United Kingdom). We ship all over the world but also offer local delivery and collection if you're nearby. If you live in or around Ashford, you'll be given the options at checkout to either pick up your order from us or have us deliver it to you. This will save you shipping costs and will also allow you to receive your order more promptly.
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