How can we help?

Yes. You can personalise and preview any design free of charge. You only pay when you order a sample or a full print run.

Choose your design, click 'Personalise this design', and our editor opens with a live preview. Add your names, date, and venue — the design updates as you type. You can step away at any time; your progress saves automatically to your account.

Yes — every design ships with a curated set of 2–3 font options that complement the artwork. Open the font picker in the editor sidebar to preview each one. If you want something entirely bespoke, email us after placing the order and we can usually substitute any Google Font or one you have a licence for.

Yes — each design has a selection of accent palettes drawn from the original artwork. Pick one in the editor sidebar; everything (names, dividers, details) recolours live. If none of the presets match your wedding palette, message us with a colour reference and we'll mix a bespoke option.

Yes. Enable the reverse side in the editor and add a QR block linking to your RSVP page, wedding website, or anywhere else. We generate the QR at print resolution automatically.

Yes — when you're logged in, every change saves to 'Your designs' within a second or two of you stopping typing. You can come back to it from any device. Guest sessions save to your browser only, so create an account if you want your design to follow you.

Production depends on the format: save-the-dates, invitations and thank-you cards take 2–3 working days; menus, place cards and table name cards take 3–5 working days; booklets and large-format signs (welcome signs, table plans) take 5–7 working days. Add 1–2 working days for UK delivery.

Yes — we ship worldwide via Royal Mail International Tracked. Transit times: Europe 5–7 working days, North America 7–10, Australia/NZ 10–14 after dispatch. Customs duties and import VAT are your responsibility as the recipient.

If your tracked parcel hasn't arrived by the expected date, email hello@taverncreative.co.uk and we'll open an investigation with the carrier. Royal Mail considers UK parcels lost after 10 working days; international after 25. Once declared lost we'll reprint and resend at no cost, or refund in full — your choice.

UK orders go on Royal Mail Tracked 48 as standard (2–3 working days) with Tracked 24 available at checkout. Large-format pieces (A1 welcome signs and table plans) ship by courier with day-of-delivery tracking. You'll receive an email with tracking details when your parcel leaves the studio.

Every order is printed on 300gsm Fedrigoni Old Mill Bianco — a lightly textured, off-white card that's FSC certified and responsibly sourced in Italy. Envelopes are included and sized to match (133 × 184 mm).

Printed colours are an approximation of screen colours — screens are backlit, paper isn't. We calibrate our press carefully, but for colour-critical designs we strongly recommend ordering a £5 sample first to see the real result.

Our standard stock is 300gsm Fedrigoni Old Mill Bianco. For photo-heavy thank you cards we may use a 350gsm coated stock to protect the print. If you need a specific alternative (kraft, shimmer, pearlescent), email us before ordering — we can often accommodate bespoke requests.

Yes — in two ways. The editor preview is pixel-accurate to the final print, and we recommend ordering a £5 personalised sample: a single card printed on the real stock, posted to you, so you can see and feel the result before committing to a full run.

Samples dispatch within 1 working day and typically arrive next-day via Royal Mail Tracked. You'll have your physical card in hand within 2–3 working days of placing the sample order.

Yes. Your design stays saved to your account after an order — log in, find it in 'Your designs', and place a new order for any quantity. Reorder unit pricing matches the original.

Email us immediately at hello@taverncreative.co.uk with your order number. If your order hasn't entered production we can usually accommodate changes at no charge. Once printing has started, changes may mean a partial reprint cost. After approval + dispatch, changes aren't possible.

Non-personalised orders can be cancelled any time before dispatch. Personalised orders can be cancelled before you click 'Approve design'. After approval, production usually starts within hours — contact us quickly and we'll do our best to stop it. See our refund policy for the full detail.

All major credit and debit cards, Apple Pay and Google Pay, through our secure Stripe checkout. We never see or store your card number.

Yes. Payments are processed by Stripe, which is PCI-DSS Level 1 certified — the highest available tier. We never see your card number; it goes directly from your browser to Stripe's servers.

You need an account to save a personalised design and place an order — your designs live in your account so you can reorder or come back later. Creating one takes 15 seconds (email + password, no phone number required).

Yes — email hello@taverncreative.co.uk and we'll delete your account and all saved designs within 30 days. We keep completed order records for 7 years as required by HMRC; see our privacy policy for detail.

Click the unsubscribe link at the bottom of any marketing email, or visit /unsubscribe and enter your email address. We'll stop marketing emails immediately; you'll still receive transactional emails about any active orders.