Terms Of Service

A - Custom & Personalised Orders:

1. If we create the design for you, we’ll send a preview for approval before printing.
2. If you create your own design using our design tool, confirming the design on the tool will be considered approval for print. You can edit your design as many times as you like from the basket page before purchasing.
3. Please check all details carefully before confirming, including spelling, punctuation, dates, postcodes, colours, and layout, as the approved design will be printed exactly as submitted. Once your order has been sent to print, we won’t be able to make any further changes.
4. Proofing is your responsibility, so the design that is confirmed by you will be the design that is printed. If there is a printing error with the approved proof, we can't unfortunately offer you a refund, return, or free reprint. If we're at fault, however, we'll do everything we can to fix it. If you do have any issues, we'll be happy to work with you to resolve the issue as effectively and efficiently as possible.

 

B - Colour Variations:

1. The colours displayed on screen are a representation of the final printed colours. While we make every effort to ensure accuracy, we cannot guarantee an exact match, as colours may appear differently across various screens and devices.
2. Printed colours may also be affected by factors such as paper type and print process. By placing an order, you acknowledge that slight variations in colour may occur and do not constitute a fault.

 

C - Delivery & Turnaround:

1. Our delivery and turnaround times are estimates and not guarantees.
2. If your order is confirmed by 9:00 AM GMT, we typically dispatch it the same working day. However, unforeseen production delays may occasionally occur. If this happens, your order will be dispatched on the next working day.
3. If you add finishing options such as wax seals, envelope lining, or envelope printing, please allow an additional working day per add-on for production.
4. We appreciate your patience and will always do our best to get your order to you as quickly as possible. If you have any concerns or would like an update, we’re happy to help and respond to messages promptly.

 

D - Photo Printing:

1. We want your prints to look their best, and using a high-quality photo is key to achieving the best results.
2. For optimal print quality, all supplied photos should be high resolution (300dpi). If we receive a photo that may not print well, we will let you know.
3. If you are designing using our design tool, low-resolution photos will be flagged with a warning. This is advisory only, and we will still print if you choose to override it. If you're unsure, please get in touch or consider ordering a sample before proceeding.
4. Please note that images on screen can appear brighter than printed results. To compensate for this, we may adjust brightness and contrast to optimise your photo for print. These adjustments are made at our discretion, and we do not send a preview before printing.

 

E - Recycled Kraft Card:

1. Our kraft card is an eco-friendly, recycled stock. Due to its natural composition, slight variations in shade may occur between cards and even between the front and back of the same card. These variations are subtle and rarely noticeable, but if you're unsure, we recommend ordering a sample before placing your full order.
2. Kraft card absorbs colours, resulting in a muted appearance. Bright colours cannot be printed effectively on kraft card due to its darker surface. If you’re uncertain about how your design will print, we’re happy to assist or provide a sample before you proceed.

 

F - TavernCreative Logo:

1. Our logo is subtly printed on the back of most single-sided printed cards. It is very small, faint, and designed to be unobtrusive.
2. If you’ve chosen a double-sided template and we’re creating the design for you, we will automatically omit the logo to ensure it does not interfere with your design or text.
3. If you would prefer the reverse of your cards to be completely blank, just let us know, and we’ll be happy to remove it.

 

G - Cards & Paper:

1. Our main card stock is 300gsm Textured Stock, which has an off-white colour and a lightly textured finish that complements our designs beautifully.
2. If your design includes a high coverage of ink or a photo, we may, at our discretion, print on 300gsm Stock with a light coating on the photo side to ensure the best possible print quality. This stock is bright white and enhances photo clarity.
3. If you’re unsure, we recommend ordering a sample pack before placing your full order.

 

H- White Envelopes:

1. Our white envelopes are designed to match our main card stock and are therefore off-white rather than bright white.
2. However, this off-white shade also pairs well with our other two card stocks. If you’re unsure whether it will suit your chosen design, we recommend ordering a sample pack before placing your full order.

 

I - Processing Times:

1. Our estimated processing times are based on the time it takes us to process your order once your design is already finalised.
2. You may have created your design using our online design tool, or we may have created it for you before purchase. If you place an order before your design is complete, the processing time estimates will not be accurate.
3. The time required to finalise your design depends on several factors, including:

1. The number of revisions needed
2. Whether we are creating the design for you
3. How quickly we can respond to messages
4. How quickly you can review and approve your design
5. As these factors vary, we are unable to provide a guaranteed turnaround time for the design process.
6. If you're on a tight schedule, we strongly recommend creating your design using our online design tool before purchasing to avoid delays.

 

J - Customs & Import Duties:

1. Buyers are responsible for any customs and import taxes that may apply to their order.
2. For most eligible countries, VAT is collected at the point of sale. However, some countries also charge import duties, which are calculated based on your country’s tax regulations, order value, and de minimis threshold (the value at which import tax applies).
3. As these charges vary by country, we strongly recommend reviewing your local import tax rates before placing an order to ensure you are aware of any additional costs.
4. Please note that import duties may also cause delays to estimated delivery times.

 

K- Return and Refund Policy

K1 - Statutory Rights (Non-Personalised Items)

1. Under UK law, customers have the right to return non-personalised items within 14 days of receiving them for a full refund, including the cost of standard delivery.
2. To exercise this right, you must contact us within 14 days of receiving your order, and we will provide return instructions. Returned items must be in their original condition and packaging, and the cost of return shipping is the customer’s responsibility.

K2 - Personalised Items (Design Approval & Printing)

1. Personalised items, including custom wedding stationery and bespoke designs, are non-refundable once the design has been approved by the customer.
2. We will provide a proof for review before printing. It is the customer’s responsibility to check and confirm all details, including spelling, punctuation, dates, postcodes, colours, and layout.
3. Once you approve the proof, the design is considered final and will proceed to print. We cannot offer refunds, returns, or free reprints for errors present in the approved proof.
4. If there is a printing issue caused by our error, we will work with you to rectify the issue as quickly as possible.

K3 - Additional Information

1. Contact us before returning any item to ensure it is eligible for a refund. Items returned without prior approval may not be refunded.
2. Refunds will be processed within 14 days of receiving the returned item, using the same payment method as the original purchase.
3. Return shipping costs are the responsibility of the customer unless the return is due to our error or a defective product.
4. If an item is damaged or lost in transit, please contact us immediately so we can help resolve the issue.

If you have any questions regarding our return policy, feel free to reach out.

 

L - Cancellation Policy

L1 - Non-Personalised Items

1. Customers may cancel their order for non-personalised items at any time before dispatch.
2. We strive to process and dispatch orders quickly, so if you wish to cancel, please contact us as soon as possible.
3. There are no cancellation fees for non-personalised items.

L2 - Personalised Items

1. Customers may cancel orders for personalised items up until the point of production.
2. Production begins after the design has been approved and signed off by the customer.
3. If you wish to cancel a personalised order, please contact us promptly to check whether production has started.
4. If production has already begun and you still wish to cancel, we will work with you to find a suitable resolution. This may include a discounted reprint or an alternative solution.

L3 - Cancellation Process

1. To request a cancellation, please contact us as soon as possible, providing your order details.
2. We will confirm the status of your order and whether cancellation is possible.
3. If eligible, we will process your refund to the original payment method.
4. Once an order has been dispatched or entered production, cancellation may no longer be possible, and additional terms may apply.
5. We aim to accommodate cancellations whenever possible while ensuring a smooth process. If you have any questions or require assistance, please don’t hesitate to get in touch.

 

M - Handling Damaged or Lost Items During Shipping

M1 - Damaged Items:

• If you receive an item that is damaged during shipping, please follow these steps:
  1. Contact us as soon as possible to report the issue.
  2. Include clear photos of both the damaged item(s) and the shipping packaging. This will help us assess the damage and expedite the resolution process.
  3. Once we've received the necessary information and assessed that the item was indeed damaged in transit, we will arrange for an immediate replacement.
  4. We will also handle the claim with the shipping carrier to ensure that the issue is resolved.

M2 - Lost Items:

• In the rare event that your order is lost in the mail, please follow these steps:
  1. Contact us promptly to report the issue and provide us with the details of your order.
  2. We will initiate a speedy investigation with the shipping carrier to locate your lost item.
  3. We are committed to resolving the matter as soon as possible to ensure you receive your order.

We understand that receiving damaged or lost items can be frustrating, and we want to assure you that we will take immediate action to address the situation. Your satisfaction is important to us, and we will work diligently to ensure that you receive your items in perfect condition or receive a suitable resolution.

If you have any questions or need to report a damaged or lost item, please don't hesitate to contact us. We're here to assist you throughout the process and ensure that your shopping experience with us is a positive one. 

 

N - Privacy Policy Overview

At TavernCreative, we are committed to protecting your privacy and ensuring the security of your personal information. For detailed information on how we collect, use, and protect your data, please review our full Privacy Policy available at TavernCreative Privacy Policy.

 

O - Communication and Customer Service
At TavernCreative, we are dedicated to providing responsive and high quality customer service. Our commitment is to assist you with any inquiries, provide assistance, and offer support promptly. Whether you have questions about our products, need help with an order, or simply want to reach out, we are here for you. You can contact our customer service team here. We strive to respond to all customer inquiries in a timely and efficient manner, ensuring your shopping experience with us is smooth and enjoyable.

P - International Shipping
For our international customers, we offer worldwide shipping. Please note that shipping times may vary depending on your location and the shipping method chosen. Customs duties and import taxes may apply, and the rates are determined by your country's customs authorities. We recommend reviewing your country's import regulations and tax rates before placing an international order to be aware of any additional costs that may be incurred. While we strive to provide accurate shipping estimates, please be aware that international orders may be subject to customs processing, which can affect delivery times. Rest assured, we do our best to ensure your order reaches you promptly and in good condition.

Q - Dispute Resolution
We value your satisfaction and aim to resolve any disputes or concerns in a fair and transparent manner. If you have an issue with your order or our services, please contact our customer service team, and we will work diligently to address your concerns. Our dispute resolution process involves open communication with our customers, a fair assessment of the issue, and a commitment to finding a resolution that meets your needs. If the need arises, we offer a clear escalation process, and in some cases, we may engage in mediation services to reach a mutually acceptable solution. Your satisfaction is our priority, and we are here to ensure that your experience with TavernCreative is positive and hassle-free.

R - Intellectual Property
We respect intellectual property rights and copyrights. If you choose to use copyrighted or trademarked materials in custom designs, it is your responsibility to ensure that you have the necessary rights and permissions to use such materials. When you provide us with materials for custom designs, you confirm that you have the legal right to use them. We do not assume responsibility for any intellectual property infringements associated with customer-provided materials. If you have concerns about the use of intellectual property in your design, please let us know, and we will work with you to address these concerns appropriately.

S - Reviews and Testimonials
We value feedback from our customers and encourage you to share your experiences with our products and services through reviews and testimonials. Your honest reviews help us improve our offerings and assist other customers in making informed decisions. We have guidelines in place to ensure that reviews are constructive and relevant. Please refrain from posting any content that violates our guidelines or contains inappropriate material. If you have feedback or wish to share your experience, you can do so on our website or the platform where you made your purchase or Google. We appreciate your contributions to our community.

T - Legal Jurisdiction
TavernCreative operates under the legal jurisdiction of UK Law. In the event of any disputes or legal matters related to our business, this jurisdiction will apply. We are committed to fair and transparent dispute resolution procedures and will work diligently to resolve any issues through open communication and negotiation. If a resolution cannot be reached through negotiation, the matter may be subject to legal proceedings under the laws of our jurisdiction. We aim to handle all matters in a professional and ethical manner, prioritising the interests of our customers and upholding our legal obligations.