Terms Of Service
Custom and Personalised Orders:
- We'll send you a proof for approval before printing.
- We won't go to print until we've received your sign-off (If we've designed your items before you purchased, placing an order will be considered confirmation unless otherwise stated). Please check carefully to ensure all the details are accurate - this includes spelling, punctuation, dates, postcodes, colours, and layout.
- Proofing is your responsibility, so the design that is confirmed by you will be the design that is printed. If there is a printing error with the approved proof, we can't unfortunately offer you a refund, return, or free reprint. If we're at fault, however, we'll do everything we can to fix it. If you do have any issues, we'll be happy to work with you to resolve the issue as effectively and efficiently as possible.
- Colours on screen are just a representation of the colours that will be printed.
- While we try our utmost to represent these as accurately as possible, we can't guarantee they'll be an exact match.
- On screen colours can vary on different devices.
Delivery & Turnaround:
- Our delivery and turnaround times are just estimates.
- If confirmed by 9.00am GMT, we'll usually dispatch your order the same working day.
- However, from time to time, there may be production issues that are beyond our control, which may ultimately delay the dispatch.
- If this does happen, they'll go out the next working day.
- We ask that you bear with us, and we'll do our very best to have your order with you as quickly as possible.
- We're very quick to respond to messages, so if you do have any concerns or would simply like an update, we'll be happy to help.
- We want your prints to look as good as possible, and a great quality photo is one of the best ways to ensure they look their best.
- All supplied photos should be high resolution (300dpi) as this will guarantee the best results in print.
- If you supply us with a photo that we think won't print well, we will always advise you so.
- Photos on screen can often look lighter than the finished results. To pre-empt this, we may lighten up your photos in the design stages to ensure they look their best for print. You will see the photo edits in the proofing process.
Recycled Kraft Card:
- Our kraft card is eco-friendly, recycled stock.
- As a result, the lightness of the finish may vary from card to card and on each side.
- This will be very subtle and hardly noticeable (if at all). If you're unsure, you're welcome to purchase a sample before going ahead with your full order.
- With that being said, everyone who has ordered in the past has been very happy with the results.
- Kraft card absorbs colours and makes them appear dull. Bright colours can't be printed on kraft card due to the dark print surface. If you're unsure and would like a sample before placing your full order, please let us know.
- Our logo will be printed very subtly on the back of most single-sided printed cards.
- This is very small, faint, and tasteful.
- If you've chosen a double-sided template and we're creating your design for you, we will, of course, omit the logo so nothing interferes with your design and text.
- If you'd prefer the reverse of your cards to be blank, please let us know, and we'll be happy to remove it for you.
Cards & Paper:
- Our main card stock is 350gsm Textured Stock, which has an off-white colour and works beautifully with our designs.
- If your design has a particularly high coverage of ink or a photo, we'll use 350gsm Stock with a light coating on the photo side. This will ensure your photos look their best in print - this stock is also bright white. If in doubt, please purchase a sample pack before printing.
- We will occasionally print photos on the textured stock but will use our judgment on an order-by-order basis - if you have a preference, please let us know.
- Our White Envelopes match our main card stock and are, therefore, off-white.
- However, the off-white colour does still work with the other 2 stocks. If in doubt, please purchase a sample pack before printing.
- Our estimated processing times are based on the time it takes us to process your order once your design is already complete.
- You may have created your design using our online design tool, or we may have created your design before you purchase.
- If you purchase before creating your design, these estimates will not be accurate.
- The time it takes to create your design will depend on the number of revisions you require, whether we're creating your design, how quickly we're able to respond, and how quickly you're able to respond.
- With so many variables, we can't provide an accurate estimated turnaround for the design process.
- If you're in a rush, please create your design using our design tool before you buy.
Customs & Import Duties:
- Buyers are responsible for any customs and import taxes that may apply.
- VAT is collected for most eligible countries at the point of sale. However, certain countries will also be required to pay import duties on their orders.
- The rate of import tax is set by each country and takes into account order value and tax de minimis rate (the order value threshold).
- We strongly advise reviewing the rates for your own country before placing an order with us to ensure you're aware of any additional costs.
- Import duties may delay estimated delivery times.
Return and Refund Policy
Statutory Rights (Non-Personalised Items):
- Under UK law, customers have statutory rights to return items within 14 days of receiving them for a full refund, including the cost of standard delivery. This right applies to non-personalised items only.
- To exercise this right, please contact us within 14 days of receiving your order, and we will provide you with instructions for returning the item(s).
- The returned item(s) must be in their original condition and packaging, and the cost of returning the item(s) is the responsibility of the customer.
Personalised Items (Design Approval):
- Personalised items, including custom wedding stationery, are non-refundable once the design has been approved and signed off by the customer.
- We will provide you with a proof of the personalised design for your review and approval before printing. It is your responsibility to carefully review and confirm all details, including spelling, punctuation, dates, postcodes, colours, and layout.
- Once you have provided your approval, the design will be considered final and will proceed to printing. In the event of any printing error with the approved proof, we will make every effort to rectify the issue. However, we cannot offer refunds, returns, or free reprints for personalised items in cases where the approved design contains errors or discrepancies.
- For all returns, please contact us first to receive instructions on how to return your item(s). Items returned without prior communication may not be eligible for a refund.
- Refunds will be processed within 14 days of receiving the returned item(s), using the same payment method used for the original purchase.
- Shipping costs for returning items are the responsibility of the customer unless the return is due to our error or a defective product.
- In the case of damaged or lost items during shipping, please contact us immediately, and we will work to resolve the issue promptly.
- Customers may cancel their orders for non-personalised items at any time up until the point of dispatch. Please note that we strive to process and dispatch orders quickly, so it's essential to contact us as soon as possible if you wish to cancel your order.
- There are no cancellation fees for non-personalised items.
- Customers may cancel their orders for personalised items up until the point of production. This includes custom wedding stationery.
- Production begins after the design has been approved and signed off by the customer. If you wish to cancel a personalised order, please contact us promptly to determine if the production process has started.
- If the item has already entered production and the customer still wishes to cancel, we will work closely with them to find an amicable resolution. This may include a discounted reprint or an alternative solution to address the customer's needs.
- To cancel an order, please contact our customer service team as soon as possible, providing your order details.
- We will assess the status of your order (whether it's non-personalised or personalised and if production has started) and guide you through the cancellation process.
- If eligible for cancellation, we will process the refund using the same payment method used for the original purchase.
- It's important to note that once an item has been dispatched or personalised production has begun, cancellation may not be possible, and additional terms may apply.
Our aim is to provide exceptional customer service and accommodate cancellations whenever possible. We understand that circumstances may change, and we will work with you to find the best solution for your needs. If you have any questions or require assistance with a cancellation, please do not hesitate to contact us.
Handling Damaged or Lost Items During Shipping
- If you receive an item that is damaged during shipping, please follow these steps:
- Contact us as soon as possible to report the issue.
- Include clear photos of both the damaged item(s) and the shipping packaging. This will help us assess the damage and expedite the resolution process.
- Once we've received the necessary information and assessed that the item was indeed damaged in transit, we will arrange for an immediate replacement.
- We will also handle the claim with the shipping carrier to ensure that the issue is resolved.
- In the rare event that your order is lost in the mail, please follow these steps:
- Contact us promptly to report the issue and provide us with the details of your order.
- We will initiate a speedy investigation with the shipping carrier to locate your lost item.
- We are committed to resolving the matter as soon as possible to ensure you receive your order.
We understand that receiving damaged or lost items can be frustrating, and we want to assure you that we will take immediate action to address the situation. Your satisfaction is important to us, and we will work diligently to ensure that you receive your items in perfect condition or receive a suitable resolution.
If you have any questions or need to report a damaged or lost item, please don't hesitate to contact us. We're here to assist you throughout the process and ensure that your shopping experience with us is a positive one.
Communication and Customer Service
At TavernCreative, we are dedicated to providing responsive and high quality customer service. Our commitment is to assist you with any inquiries, provide assistance, and offer support promptly. Whether you have questions about our products, need help with an order, or simply want to reach out, we are here for you. You can contact our customer service team here. We strive to respond to all customer inquiries in a timely and efficient manner, ensuring your shopping experience with us is smooth and enjoyable.
For our international customers, we offer worldwide shipping. Please note that shipping times may vary depending on your location and the shipping method chosen. Customs duties and import taxes may apply, and the rates are determined by your country's customs authorities. We recommend reviewing your country's import regulations and tax rates before placing an international order to be aware of any additional costs that may be incurred. While we strive to provide accurate shipping estimates, please be aware that international orders may be subject to customs processing, which can affect delivery times. Rest assured, we do our best to ensure your order reaches you promptly and in good condition.
We value your satisfaction and aim to resolve any disputes or concerns in a fair and transparent manner. If you have an issue with your order or our services, please contact our customer service team, and we will work diligently to address your concerns. Our dispute resolution process involves open communication with our customers, a fair assessment of the issue, and a commitment to finding a resolution that meets your needs. If the need arises, we offer a clear escalation process, and in some cases, we may engage in mediation services to reach a mutually acceptable solution. Your satisfaction is our priority, and we are here to ensure that your experience with TavernCreative is positive and hassle-free.
We respect intellectual property rights and copyrights. If you choose to use copyrighted or trademarked materials in custom designs, it is your responsibility to ensure that you have the necessary rights and permissions to use such materials. When you provide us with materials for custom designs, you confirm that you have the legal right to use them. We do not assume responsibility for any intellectual property infringements associated with customer-provided materials. If you have concerns about the use of intellectual property in your design, please let us know, and we will work with you to address these concerns appropriately.
Reviews and Testimonials
We value feedback from our customers and encourage you to share your experiences with our products and services through reviews and testimonials. Your honest reviews help us improve our offerings and assist other customers in making informed decisions. We have guidelines in place to ensure that reviews are constructive and relevant. Please refrain from posting any content that violates our guidelines or contains inappropriate material. If you have feedback or wish to share your experience, you can do so on our website or the platform where you made your purchase or Google. We appreciate your contributions to our community.
TavernCreative operates under the legal jurisdiction of UK Law. In the event of any disputes or legal matters related to our business, this jurisdiction will apply. We are committed to fair and transparent dispute resolution procedures and will work diligently to resolve any issues through open communication and negotiation. If a resolution cannot be reached through negotiation, the matter may be subject to legal proceedings under the laws of our jurisdiction. We aim to handle all matters in a professional and ethical manner, prioritising the interests of our customers and upholding our legal obligations.