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Questions answered

Personalisation

Is personalisation free?
Yes. You can personalise and preview any design free of charge. You only pay when you order a sample or a full print run.
How does personalisation work?
Choose your design, click 'Personalise this design', and our editor opens with a live preview. Add your names, date, and venue, the design updates as you type. You can step away at any time; your progress saves automatically to your account.
Questions answered

Using the design tool

How do I add my ceremony content?
Upload a Word document or plain text file from the editor. Our layout engine automatically flows hymns, readings, prayers, and order-of-events into the booklet pages. You can also type directly into the editor.
Can I use names instead of numbers?
Yes, the editor lets you set any table identifier: numbers, names (cities, flowers, song titles, favourite films), or a combination. Each card in your order can have a different name.
How do I add my guest list to the table plan?
Type or paste your guest names directly into the editor, one name per line per table. You can add, remove, or move guests between tables at any time before you order. The layout adjusts automatically.
How do I add guest names?
Type each guest name into the editor. You can order a batch of blank place cards and write names by hand, or order a fully personalised set, one card per name, for a polished printed finish.
Can I add a wedding photo?
Yes, our photo thank you card designs include a dedicated photo panel. Upload your favourite wedding image in the editor and position it exactly how you want it.
Can I change the colours and fonts on my welcome sign?
Absolutely. Every welcome sign design lets you switch the colour palette and font pairing directly in the editor. Changes apply instantly so you can preview exactly how your sign will look before you order.
How many courses can I list?
The menu editor supports up to six courses, each with a heading, dish options, and a dietary note line. If you need more flexibility, get in touch.
Will my design save automatically?
Yes, when you're logged in, every change saves to 'Your designs' within a second or two of you stopping typing. You can come back to it from any device. Guest sessions save to your browser only, so create an account if you want your design to follow you.
Can I change the fonts?
Yes, every design ships with a curated set of 2–3 font options that complement the artwork. Open the font picker in the editor sidebar to preview each one. If you want something entirely bespoke, email us after placing the order and we can usually substitute any Google Font or one you have a licence for.
Can I change the colour palette?
Yes, each design has a selection of accent palettes drawn from the original artwork. Pick one in the editor sidebar; everything (names, dividers, details) recolours live. If none of the presets match your wedding palette, message us with a colour reference and we'll mix a bespoke option.
Can I add a QR code to my invitation?
Yes. Enable the reverse side in the editor and add a QR block linking to your RSVP page, wedding website, or anywhere else. We generate the QR at print resolution automatically.
Questions answered

Delivery & turnaround

How long does delivery take?
Standard delivery is Royal Mail Tracked 48, which typically arrives within 2–3 working days of dispatch. Need it sooner? A Royal Mail Tracked 24 upgrade is available at checkout.
How long does printing take?
Standard turnaround is 3–5 working days after your content is approved. Rush options are available at checkout. Booklets ship by Royal Mail Tracked or DPD depending on weight and destination.
How long does printing take?
Production depends on the format: save-the-dates, invitations and thank-you cards take 2–3 working days; menus, place cards and table name cards take 3–5 working days; booklets and large-format signs (welcome signs, table plans) take 5–7 working days. Add 1–2 working days for UK delivery.
How long does printing take for a welcome sign?
Standard turnaround is 3–5 working days after your design is approved and payment is complete. Express options are available at checkout if you need it sooner. Delivery is by tracked courier, usually next working day after dispatch.
How long does printing take?
Standard turnaround is 3–5 working days after approval. The table plan ships flat in a protective rigid envelope by tracked courier, usually next working day after dispatch.
How long will printing take?
We print and dispatch within 1–3 working days of your order being confirmed. You will receive a dispatch notification by email as soon as your order leaves our studio.
How long does printing take?
Standard turnaround is 3–5 working days. They're delivered by Royal Mail Tracked, you'll receive a tracking number when your order dispatches.
How quickly can I get my invitations?
Standard turnaround is 3–5 working days after you approve and pay. Express options are available. Invitations are delivered by Royal Mail Tracked 48 or DPD, your tracking number arrives by email when your order dispatches.
How long does printing take?
Standard turnaround is 3–5 working days. Menus ship flat by Royal Mail Tracked.
How long does printing take?
Standard turnaround is 3–5 working days. Table name cards ship flat by Royal Mail Tracked.
How long does printing take?
Standard turnaround is 3–5 working days. Thank you cards ship by Royal Mail Tracked, your tracking number arrives by email on dispatch.
How long does printing take?
Standard turnaround is 3–5 working days. Place cards ship flat in a protective envelope by Royal Mail Tracked.
How is my order shipped?
UK orders go on Royal Mail Tracked 48 as standard (2–3 working days) with Tracked 24 available at checkout. Large-format pieces (A1 welcome signs and table plans) ship by courier with day-of-delivery tracking. You'll receive an email with tracking details when your parcel leaves the studio.
Do you deliver internationally?
Yes, we ship worldwide via Royal Mail International Tracked. Transit times: Europe 5–7 working days, North America 7–10, Australia/NZ 10–14 after dispatch. Customs duties and import VAT are your responsibility as the recipient.
What if my parcel is late or lost?
If your tracked parcel hasn't arrived by the expected date, email hello@taverncreative.co.uk and we'll open an investigation with the carrier. Royal Mail considers UK parcels lost after 10 working days; international after 25. Once declared lost we'll reprint and resend at no cost, or refund in full, your choice.
Questions answered

Paper & printing

What paper stock do you print on?
Every order is printed on 300gsm Fedrigoni Old Mill Bianco, a lightly textured, off-white card that's FSC certified and responsibly sourced in Italy. Envelopes are included and sized to match (133 × 184 mm).
What paper are invitations printed on?
Single-card invitations and gatefolds are printed on 300gsm Fedrigoni Old Mill, a premium textured board that gives a subtle, luxurious feel. Concertina invitations also print on 300gsm silk board so they fold crisply at each panel.
What are thank you cards printed on?
Thank you cards are printed on 300gsm premium silk board, thick enough to feel substantial in the hand and stand cleanly when tent-folded.
What is the welcome sign printed on?
Welcome signs are printed on 300gsm premium silk board, thick, flat, and rigid enough to stand on an easel without curling. The surface gives rich colour and crisp detail for both the design artwork and your personalised text.
What are save the dates printed on?
Save the dates are printed on 300gsm premium silk board, the same quality as our invitations. Each comes with a 120gsm C6 envelope in your choice of seven colours, included.
What are menus printed on?
Menus are printed on 300gsm silk board, the same premium stock as our invitations. Single-sided, full colour.
What are place cards printed on?
Place cards are printed on 300gsm premium silk board, pre-scored so they fold into a crisp tent shape without creasing.
What are they printed on?
Table name cards are printed on 300gsm premium silk board, thick and flat enough to stand in a holder without bowing.
What is the table plan printed on?
Table plans are printed on large-format vinyl mounted to 3mm foamex, the rigid lightweight panel that stays poker-flat on an easel throughout your reception, with crisp colour and no curling under venue lighting.
What paper stock do you use?
All our stationery is printed on 300gsm Fedrigoni Old Mill — a premium Italian paper with a beautifully soft, tactile texture. It is acid-free, FSC certified, and takes colour and detail exceptionally well.
What is the order of service printed on?
Orders of service are printed on 130gsm silk paper, saddle-stitched into an A5 booklet. The cover uses the same design artwork as the matching invitation range so your stationery reads as one coordinated set.
Do you offer different paper options?
Our standard stock is 300gsm Fedrigoni Old Mill Bianco. For photo-heavy thank you cards we may use a 350gsm coated stock to protect the print. If you need a specific alternative (kraft, shimmer, pearlescent), email us before ordering, we can often accommodate bespoke requests.
Will the colours match what I see on screen?
Printed colours are an approximation of screen colours, screens are backlit, paper isn't. We calibrate our press carefully, but for colour-critical designs we strongly recommend ordering a £5 sample first to see the real result.
Questions answered

Ordering & changes

When should I send thank you cards?
Aim to send thank you cards within 4–6 weeks of returning from your honeymoon. Personal, handwritten notes inside a beautifully printed card always mean more than a generic message, use the inside panel to write your note.
Can I see a proof before printing?
The editor gives you a live pixel-accurate preview as you personalise. There's no separate proof stage, what you see in the editor is exactly what prints. You're in full control before you order.
When should I send save the dates?
Most couples send save the dates 9–12 months before the wedding, earlier (12–18 months) if many guests will need to book travel or accommodation. They go out before the full invitation so guests can hold the date in their diary.
Will my save the dates match my invitations?
Yes, every save the date design has a matching invitation in the same collection. The colour palette, fonts, and artwork are coordinated so your stationery reads as one set from first contact to the big day.
What size is a welcome sign?
Our welcome signs are printed on A1 landscape (841 × 594 mm), roughly 33 × 23 inches. They're designed to stand on an easel or hang at the entrance to your venue and are instantly readable from several metres away.
Do menus match the invitation design?
Yes, all our menu designs are part of a matching suite. Use the same design across your invitations, table plan, place cards, and menus for a fully coordinated look.
Can I add a venue sketch or illustration?
Yes, our Classic Venue Sketch and Classic Venue Illustration designs include a frame for your venue artwork. You can upload a photo of your venue and we'll commission a hand-drawn or watercolour illustration to place in the frame before printing.
What size are place cards?
Place cards are 90 × 55 mm when flat, scored and pre-folded into a tent card that stands at 45 mm tall. They sit neatly in front of each place setting and match the height of most standard wine glasses.
What size are the menus?
Wedding menus are DL portrait (99 × 210 mm), the same long, tall format you see on a high-end restaurant menu. The shape sits beautifully propped against a glass or candle at each place setting and gives every dish room to breathe.
What are table name cards?
Table name cards are 154 × 154 mm square cards that display your table name or number. They stand propped on the table, usually in a frame, acrylic holder, or against a centrepiece, and complement your place cards and menus.
Can I see a proof before printing?
Yes, in two ways. The editor preview is pixel-accurate to the final print, and we recommend ordering a £5 personalised sample: a single card printed on the real stock, posted to you, so you can see and feel the result before committing to a full run.
What size is a table plan?
Table plans are printed A1 landscape (841 × 594 mm), the same size as our welcome signs. They're designed to stand on an easel or hang at the entrance to your reception so every guest can find their seat at a glance.
What page counts are available?
Orders of service are available as 4, 8, 12, 16, or 20-page A5 booklets. The editor shows you how your content fills each option so you can choose the right length for your ceremony.
Do envelopes come included?
Yes, every invitation order includes a 120gsm C5 envelope in your choice of seven colours: kraft, blush, charcoal, ivory, light green, white, or black. Each envelope has a classic gummed diamond flap. Pick your colour at checkout. Printed guest addressing is available as an add-on.
What size are thank you cards?
Thank you cards arrive as A6 landscape (148 × 105 mm), they're printed flat as A5 portrait (210 × 148 mm) and tent-folded at the score. They stand upright in the envelope and fit a standard C6 envelope, which is included with your order.
Do envelopes come included?
Yes, every thank you card order includes a 120gsm C6 envelope in your choice of seven colours: kraft, blush, charcoal, ivory, light green, white, or black. Each envelope has a classic gummed diamond flap. Pick your colour at checkout. Printed guest addressing is available as an add-on.
How do I display my welcome sign?
Welcome signs arrive as a flat A1 print. Most couples use a freestanding easel, gold, white, or natural wood easels all work beautifully. We don't supply easels but they're widely available from florists and event-hire companies.
Can I make changes after I've ordered?
Orders can be cancelled or amended until 7am the morning after you place them, as long as production hasn't started. After that, we're unable to make changes, so double-check your guest list carefully before submitting.
What can I include in my order of service?
Anything you'd expect in a printed service sheet, welcome text, readings, hymns with lyrics, prayers, the order of events, music credits, a thank-you note, and details for the reception. Our layout engine handles multi-column hymn text automatically.
How many tables can I include?
Our table plans support up to 18 tables (a top-table row plus three to eighteen). If you're hosting more than that, get in touch, we can quote a bespoke layout to fit.
What's the minimum order quantity?
The minimum is 10 invitations. Most couples order one per household plus 10–15 spares for keepsakes, late additions, and any that get lost in the post.
Can I order matching stationery?
Yes, most of our invitation designs have a full matching suite including save the dates, orders of service, menus, place cards, table name cards, table plans, and welcome signs. Browse the same collection to see every piece.
Is there a minimum order?
The minimum is 10 save the dates. Order one per household, most couples need between 40 and 80 depending on guest list size.
What's the minimum order?
The minimum is 10 menus. Order one per guest, or one per couple if you prefer a shared menu at each place setting.
What's the minimum order?
The minimum is 1 table name card. Order exactly as many as you have tables, most couples need between 8 and 20.
Do they match my other stationery?
Yes, table name cards are part of the same collection as our invitations, menus, place cards, and table plan. The design, palette, and typography carry through every piece.
Can I make changes after I have ordered?
Yes — you can unlock your design and make as many edits as you like right up until our morning print run at 7am the day after your order. After that your cards go to press and changes are no longer possible.
Is everything printed in the UK?
Yes — every order is designed, printed, and dispatched from our studio in Kent, United Kingdom. We do not use overseas fulfilment centres.
What information should I include?
At minimum: your names, the wedding date, and the city or venue. Adding a website URL is popular so guests can find accommodation and travel details early. Full venue address and timings come later with the invitation.
What if I need to make changes after ordering?
Email us immediately at hello@taverncreative.co.uk with your order number. If your order hasn't entered production we can usually accommodate changes at no charge. Once printing has started, changes may mean a partial reprint cost. After approval + dispatch, changes aren't possible.
Can I cancel my order?
Non-personalised orders can be cancelled any time before dispatch. Personalised orders can be cancelled before you click 'Approve design'. After approval, production usually starts within hours, contact us quickly and we'll do our best to stop it. See our refund policy for the full detail.
What payment methods do you accept?
All major credit and debit cards, Apple Pay and Google Pay, through our secure Stripe checkout. We never see or store your card number.
Is my payment information secure?
Yes. Payments are processed by Stripe, which is PCI-DSS Level 1 certified, the highest available tier. We never see your card number; it goes directly from your browser to Stripe's servers.
Is there a minimum order quantity?
The minimum order is 10 booklets. We recommend ordering 10–15% more than your guest count to account for late RSVPs, children old enough to follow the service, and a few keepsakes.
What's the minimum order?
The minimum is 10 place cards per order. Most couples order one per guest, we recommend adding 10 spares for last-minute changes.
Do place cards match my invitation design?
Yes, place cards are designed as part of the same collection as the invitations, menus, and table plan. The colour palette and design details carry through every piece.
What's the turnaround time for a personalised sample?
Samples dispatch within 1 working day and typically arrive next-day via Royal Mail Tracked. You'll have your physical card in hand within 2–3 working days of placing the sample order.
Can I reorder extra invitations later?
Yes. Your design stays saved to your account after an order, log in, find it in 'Your designs', and place a new order for any quantity. Reorder unit pricing matches the original.
Questions answered

Your account

Do I need an account to order?
You need an account to save a personalised design and place an order, your designs live in your account so you can reorder or come back later. Creating one takes 15 seconds (email + password, no phone number required).
Can I delete my account?
Yes, email hello@taverncreative.co.uk and we'll delete your account and all saved designs within 30 days. We keep completed order records for 7 years as required by HMRC; see our privacy policy for detail.
How do I unsubscribe from marketing emails?
Click the unsubscribe link at the bottom of any marketing email, or visit /unsubscribe and enter your email address. We'll stop marketing emails immediately; you'll still receive transactional emails about any active orders.
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